Congrats to our owner Jennifer Quinn Williams on being voted the St. Louis Business Journal’s Most Popular from the Class of 1996 40 Under 40!
Read the story here, Most Popular from 1996
Get a routine the first few weeks of school, and make a place for your kids and their stuff. A place for backpacks, shoes, coats and sports equipment. Once this routine and system is established, stick to it…it will save you and your kids hours looking for things.
Establish a storage area in your home for extra school supplies. Stock up at the beginning of the year so your kids can always replenish their backpacks and lockers without last minute trips to the store.
Make a family bulletin board for calendars, sports schedules and invitations. Keep everything in this one place so everyone knows what everyone else in the family is doing.
Purge your kids closets and drawers of all clothing they don’t wear or doesn’t fit. Try on everything and make a list of necessities. Head to the stores armed with a list needs and sizes…this will prevent unnecessary purchases.
Make sure you have a special homework area set up so your kids ‘have their place.’ This desk area or kitchen table should have good lighting, comfortable seating, access to a computer and wifi, if needed, and be quiet and away from distractions.
Ask about our Get Organized for School Special!! 10% off the regular priced custom closet systems!! Expires 12/31/15, not valid with any other discounts or promotions.
Summer’s coming to an end and school is starting soon. All kids need a place to work at home, a place to put their school supplies, a place to hang their coats, a place to put their shoes so they don’t track playground dirt or soccer mud into your house, and the perfect place for that is a St. Louis Closet Co. desk, cubby or locker.
My kids go back to school in two short weeks and as soon as they come home from their first day of school with lots of binders, textbooks, and other supplies I know they will be able to stay organized with their desks. They have a place for everything. The drawers hold their pencils, pens, markers, erasers, paper, and notebooks with ample room for sketchbooks, books, and fun little gadgets. The shelves on top provide a perfect place to easily arrange their textbooks and binders. And hanging over the desk is a fabric board to hang photos, awards, and their school schedule on. Everything they need is in one place, easily accessible, and organized.
In addition to their desk, as soon as they walk in after soccer practice or piano lessons they take off their shoes, put them on their shoe shelves, hang their jacket and soccer bag up in their Cubby, and there is no mud or cleat marks throughout the rest of the house. Their St. Louis Closet Company lockers and shoe shelves are perfect.
What better way to start school off organized then a St Louis Closet Company desk and locker. Call Saint Louis Closet Co. today 314-781-9000 to get a free in-home estimate to organize your kids and your home. Start the school year off right!! Estimates only take about an hour and when our trained designers leave your home you will have a design and price for your new project. 314-781-9000.
Tune into KTRS 550AM on The McGraw Milhaven Show and to hear owner Jennifer Q. Williams talk Small Business. Being an award-winning business leader in the St. Louis Business Community for over 24 years, Jennifer will talk Small Business!! Tips on getting your business started, turning an idea into a business, what tools you need to start, run and grown your Small Business. According to SBA Small Businesses make up 99.7% of all employer firms.
7/23/15 Aren’t we always interested in the habits of famous people, successful business owners? Here are five habits that I think most successful Entrepreneurs seem to possess.
Five Habits of Highly Effective Small Business Owners:
They put their customers first. Small business owners see a need and fill it! Customer service and customer satisfaction is the make or break of any start-up and the key to growth and sustainability.
They don’t take ‘No’ for an answer. Small Business owners are not good at accepting the answer ‘no’ to anything. Entrepreneurs will find a way to make things work, they will find a way to keep moving forward. Also ignoring the people who say you cannot do it, is the path to success.
They go one step further than anyone else. Not only does this apply to customer service, but it applies to everything a small business owner does, go one step further with your brand, your website, your employees. Don’t settle for just OK…be the best.
They make decisions quickly, are OK with changing directions. Many people get bogged down with decisions and the inability to change quickly if things are not working. Successful entrepreneurs make a decision, move on and deal with it later. Successful entrepreneurs are OK to pull the plug on something not working and quickly change gears and move on. * an advantage small businesses have over large companies.
They are visible. Successful entrepreneurs are the face of their business. They are in the media, they are a face for the customer and don’t shy away from the customers. They are also available and visible to their employees.
6/18/15 EVERY Customer deserves a response! Over-listen!
Read, listen and learn from Social Media, great platform for customers to communicate with you.
Have a plan, how will customer complaints be dealt with within your business. Is there a chain of command, a time period, do employees have power to solve customers concerns.
Show genuine concern. Make their problem YOUR problem….because ultimately it is your problem.
Respond Promptly, every minute you’re not responding they are telling someone about how unhappy they are.
Go the extra mile….go overboard with your solution!! Fix their problem then do something else. A cup of coffee, a nice dinner, an extra accessory, etc.
3/19/15 Five Small Business Trends for 2015 and Beyond
Entrepreneurship. More and more people leaving large companies and starting their own small businesses. Downsizing, layoffs, & better opportunities.
Digital Marketing and Social Media. Videos on YouTube, Facebook, Blogs, etc…no need for TV Commercials, more need for TECHNICAL marketing employees vs CREATIVE.
More people working from home. Work/life balance is more important to millennials than any previous generation. More opportunities to work from home and more opportunities for flexible hours due to technology.
Less Retail shopping, more Online shopping. Convenience!
SEO (search engine optimization) and the Web. More important than ever! Consumers want content marketing NOT product. Everyone Google’s….your small business needs to be found. Online engagement.
7/5/14 St. Louis Small Business Expert, Jennifer Q. Williams discusses with McGraw Milhaven on How to Get Business, How to Get Your Phone to Ring. Tell people what you have that others don’t, send out press releases on a regular basis, remember customers need to hear your company name 5-7 times before they remember. Make sure to stay on top of your competition and know what they’re doing. You want to Target Market the small surrounding area your business services and Blanket Market the larger surrounding area for name awareness. Constantly work on, revise and grow your marketing plan to change with what’s working and not. Don’t forget Social Media.
5/15/14 St. Louis Small Business Expert, Jennifer Q. Williams talks with McGraw Milhaven about Blogging, Facebook, Twitter and Newsletter Ideas for Small Business.
Blogging, Facebook and Twitter are great ways to generate business and turn existing customers into repeat customers. Some key components of this type of communication:
1. Don’t sell…this is a great way to disseminate information in a non-sales way. No pressure and offering great helpful information. Save your sales for your sales force and your brochures.
2. Connect with and keep in touch with past clients. This form of communication will keep your past and existing customers thinking of you, even when they don’t need your services…referrals!
Great topics to consider…Be an expert on your product or service, Review a book or product your customers would find helpful, Highlight new products and how they can help, Top 10 Lists, How to Articles, Take a survey and share your results, photos, feature new employees, promote specials, host networking events, etc.
4/24/14 St. Louis Small Business Expert, Jennifer Quinn Williams talks about Creating Raving Fans for your Small Business not just satisfied customers! book, “Raving Fans” by Ken Blanchard and Sheldon Bowles.
“Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn’t good enough anymore in today’s competitive marketplace, you have to create Raving Fans.”
The cost of getting new customers in the door is getting more and more expensive everyday. Let your Raving Fans do the work for you.
Decide what you want for your business and it’s service…discover what your customers want then deliver that plus!
WHY? Studies show that a satisfied customer will tell 2-3 people about his/her experience with your company. A dissatisfied customer will share their bad experience with 8-10 people and some will push that number to 20. But here’s your real opportunity…an unhappy customer will become extremely loyal if you fix their complaint and do it quickly. 80% of these customers will come back to you if you’ve treated them fairly. That percentage rises to the upper 90’s if you respond immediately.
Everyday you have the chance to transform your mistakes into returning customers and everyday you have the chance to go above and beyond and create Raving Fans.
2/5/14 St. Louis Small Business expert, Jennifer Williams talks about the importance of Mentoring in Small Business. Define Mentor – An experienced or trusted advisor! Six tips to finding the right mentor:
1. Determine your needs, remember your needs will change as your business grows.
2. Take time to network, not only to generate sales, but to meet potential mentors. This will help you decide who and what you need. Great places to network include women’s events, chamber events, local speaking engagements, etc.
3. Listen MORE, talk less! Given your enthusiasm about your particular business or product, it may be hard to listen and take advise from someone outside your industry.
4. Be ‘mentor able’ – Be willing to consider other ideas that may not match your opinions. Look for other opinions and be willing to think outside the box.
5. Be flexible. Don’t assume a mentor will have to stick with you for the entire life of your business. Mentors can come and go based on your needs. Some mentors may help you with future planning, some may help with advertising, and some may just be there for you to bounce ideas off of.
6. Thank you mentor!! They don’t want money, but their time is extremely valuable, so please let them know you appreciate it.
Tweet Jennifer with your Small Business questions @StLouisClosetCo #SMALLBIZTALK or email her at jennifer@StLouisClosetCo.com
Congrats to owner Jennifer Q. Williams for being voted the most popular of the Class of 1996 St. Louis Business Journal’s 40 Under 40. Click here to read the full story And the Winner Is….
St. Louis Business Journal 40 Under 40 alumni project, which includes a “most popular” poll for all 21 of their 40 Under 40 classes. They’re crowning one person from each class with the title of “most popular,” based on your votes.
Jennifer Quinn Williams was one the winners from 1996! Thanks to everyone who voted.